Our Process

Customer Guide

We would like to start by saying Thank You for entrusting RoofRite Services, INC. with the important task of replacing the roof or siding on your home. In an effort to keep you fully informed throughout the project, we have created this Customer Guide to help answer any questions that may arise before, during, and after your project.

First Steps

Once you have completed the signature process and we have received a deposit, your project will be placed in our scheduling queue. Generally, jobs are scheduled in the order that they are placed into the queue.

Dates to avoid when scheduling

Shingle color choice – Our roofing company in Salem uses Malarkey Brand Shingles due to their quality of product .

(HIGHLANDER ONLY)

Parking situation – Will we need street parking permits?

If you would like to view shingle color samples in person, you can visit the following suppliers:

01

Salem Area

Dallwig Brothers Building Supply Inc.

8891 Huff Ave NE, Salem, OR 97303
Hours: Mon-Fri 7am-4pm

02

Portland Metro Area

Beacon Roofing Supply (Woodfeathers)

215 16th St, Oregon City, OR 97045
Hours: Mon-Fri 7am-4pm

03

Portland Metro Area (cont.)

Beacon Roofing Supply (Allied Building Products)

11440 SW Tiedeman Ave, Tigard, OR 97223
Hours: Mon-Fri 7am-4pm

Due to unpredictable weather in the Salem, OR area, our roofing company does not schedule jobs for more than two weeks in advance.

Once your project has been given a tentative start date, our admin team will notify you via phone and/or email to go over the logistics of the job start.

If your scheduled start date arrives and the weather prevents us from starting work, we will plan to start on the next available day the weather permits for tear-off.

Preparing for Your Roofing Project

At RoofRite in Salem, we understand that while we offer affordable new roofs and repairs, home improvement projects can be a source of stress. To help ease your mind, here are a few important things to consider as you prepare for your roofing project.

Parking Considerations

We will likely need to place a dumpster or dump trailer in your driveway during the project. If you usually park in your garage, please move your vehicle the night before we start to ensure you’re not blocked in.

Protecting Your Yard and Decor

While we take great care to protect your home’s perimeter with plywood, we recommend moving any large yard ornaments, such as birdbaths or planters, as well as hanging items, away from the house or into the garage. This will help prevent any damage from falling debris. Please note that RoofRite Services Inc. is not responsible for damage to items left hanging under the eaves when the job begins.

Skylight Removal

Whether we are replacing your skylight or not, it’s likely that we will need to remove it at some point during the project. We’ll ensure to handle it with care, but it’s good to be prepared for this step.

Outdoor Pets

It is our standard practice to provide job site cleanup at the end of each workday, and in order for us to provide adequate clean-up and to keep your pets and our crews safe, we ask that you secure your outdoor pets while crews are on-site.

Need More Information?

If you have any questions or need further clarification about your upcoming roofing project, don’t hesitate to reach out to us. We’re here to help make this process as smooth as possible.

Let’s Get Started!

Get a Quote

Job Closing Process

As we wrap up your project, our administrative team will reach out to you on the final day to schedule a thorough inspection with your project manager. Our crew will ensure a meticulous cleanup around your home, including running a magnet through the yard to collect any stray nails or staples. Within 24 hours of job completion, any dump trailers or portable bathrooms will be removed, and our company yard sign will remain until the final inspection.

Final Inspection Details

During the final inspection, you and your project manager will conduct a walkthrough to confirm that everything has been completed according to your contract.

The crew will provide a final, thorough cleanup of the perimeter of the home including running a magnet through the yard to pick up any loose nails or staples. Any dump trailers or portable bathrooms will be removed from the property within 24 hours of job completion.

Our company yard sign will be left on-site until the day of the final inspection. This is also when the final payment will be due.

Payment Options

We accept various payment methods, including cash, check, debit/credit card, or ACH transfer. *Please note that a late fee of $100 will apply to any invoice not paid within 7 days of the due date, with an additional 10% fee every 30 days thereafter until payment is received.

Warranty Registration

Rest assured, our roofing company in Salem will register your Shingle Warranty within 3 business days after project completion, ensuring your investment is protected.

Referrals

To show our appreciation to our customers for sharing our business with friends & family, we will send an Amazon gift card to any referral that results in an approved and completed job.

RoofRite Services Inc. is a Family Owned, Licensed, Bonded & Insured Roofing & Siding contractor based out of Keizer, Oregon.

Get in Touch

Have a question or need a quote? Our friendly team is here to help! Reach out today and let us know how we can assist with your next roofing, siding, or exterior project.